‘Keeping it civil: a practical guide to managing incivility in veterinary practice’ is an evidence-based guide for veterinary staff. Developed as a large collaboration between the University of Aberdeen and industry experts from organisations such as the RCVS, Being Human, VetLed, and veterinary schools in Glasgow and Nottingham, the guide includes information relevant to recognising and managing uncivil behaviour from clients and co-workers.

The guide is available for FREE as a printed copy, or an e-version, to interested veterinary practices and organisations. Just complete this online form: http://viis.abdn.ac.uk/snapwebhost/s.asp?k=171576374813 to receive your copy.